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Service Level Agreements

System I.T. operates with two standard Service Level Agreements and a third option of Pay as You Go for those businesses that do not wish to commit to signing a contract.

Whatever your company's requirements, System I.T. is confident that, with our flexible approach, bespoke service level agreements, direct access to a team of highly skilled, qualified and experienced technicians, we will be able to provide you with the cover of your choice.

service level agreement

All Inclusive – SLA

  • Guaranteed response times
  • Unlimited call outs
  • Unlimited secure remote support
  • Unlimited professional customer care
  • Unlimited email support
  • Unlimited telephone support
  • Named account manager
  • Free quarterly consultancy system overview
  • Remote monitoring – backup systems checked daily
  • Anti-virus definition checks
  • GFI monitoring of hardware
  • Windows software maintenance advice and updates
  • Maintenance of network user accounts – system administration
  • Pre- emptive maintenance support (by telephone, email and remote)
  • Scheduled preventative system maintenance
  • Asset management service so you know exactly what equipment you have

Reduced Rate – SLA

  • Unlimited professional customer care
  • Unlimited email support
  • Unlimited telephone support
  • Free quarterly consultancy system overview
  • Windows software maintenance advice and updates
  • Asset management service - so you know exactly what equipment you have
  • Peace of mind - no matter what happens, you have professional help at hand

Find out more about Service Level Agreements Get in touch